# Return and Refund Policy Last updated: March 16, 2025 If, for any reason, You are not completely satisfied with a purchase We invite You to review our policy on refunds and returns. The following terms apply to all Subscriptions granting You access to our Service or its features. ## Interpretation and Definitions ### Interpretation The words of which the initial letter is capitalized have meanings defined under the following conditions. The following definitions shall have the same meaning regardless of whether they appear in singular or in plural. ### Definitions For the purposes of this Return and Refund Policy: * **Company** (referred to as either "the Company", "We", "Us" or "Our" in this Agreement) refers to STONE RED SOFTWARE LLC, 17350 State Hwy 249, Ste 220 #23715, Houston TX 77064, USA. * **Service** refers to the Website. * **Subscription** means a recurring payment for ongoing access to our Service or specific features within our Service. * **Website** refers to All websites owned by STONE RED SOFTWARE LLC, accessible from * **You** means the individual accessing or using the Service, or the company, or other legal entity on behalf of which such individual is accessing or using the Service, as applicable. ## **14-Day Money-Back Guarantee** We offer a 14-day money-back guarantee for all customers, regardless of location. You have the right to cancel Your subscription or purchase within 14 days of the initial transaction and receive a full refund, no questions asked. To request a refund, please contact Our support team at within the 14-day period. Refunds will be processed within 14 days using the original payment method. ## **Cancellation Policy** You can cancel Your subscription at any time through Your account settings on Our Website or by contacting support at . Cancellation will take effect at the end of the current billing cycle, and You will retain access to the Service until then. ## **Refund Policy After 14 Days** After the 14-day money-back guarantee period, refunds are generally not provided. However, we may offer refunds under the following circumstances: * **Billing Errors**: If You believe You were charged incorrectly, please contact Us within 14 days of the charge, and We will review Your request. * **Technical Issues**: If You experience significant technical issues that prevent You from using the Service and Our support team is unable to resolve them, You may request a prorated refund for the period affected. Such requests will be evaluated on a case-by-case basis. We reserve the right to refuse refunds in cases of suspected fraud, abuse, or violation of Our Terms of Service. ### Contact Us If you have any questions about our Returns and Refunds Policy, please contact us: * By email: --- # Agent Instructions: Querying This Documentation If you need additional information that is not directly available in this page, you can query the documentation dynamically by asking a question. Perform an HTTP GET request on the current page URL with the `ask` query parameter: ``` GET https://policies.stone-red.net/return-and-refund-policy.md?ask= ``` The question should be specific, self-contained, and written in natural language. The response will contain a direct answer to the question and relevant excerpts and sources from the documentation. Use this mechanism when the answer is not explicitly present in the current page, you need clarification or additional context, or you want to retrieve related documentation sections.